· Orders are usually process, packaged and shipped within 24 hours. Please call us as early as possible if you need to change or add on to existing order;
· Orders are shipped with UPS/Fedex ground or USPS. Normal shipping transit time is 2-5 business days (strike/bad weather or unexpected circumstance may affect shipping transit time);
· Spas/Furniture/Equipment shipping transit time is 1-2 weeks;
· For international order, shipping cost and expected shipping time shall be informed later.
DAMAGE DURING TRANSIT
Freight carrier is responsible for goods damaged during transit, so all claims must be made per its policy guideline. You are advised to refuse to receive the package if visually damage on the package. Failure to do so will result in the transfer of damage responsibility to customers (all refused shipping cost shall be charged to customer)